.Terms and Conditions
Welcome to Orchid - Valley of fashion . By accessing our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. General Terms
* All products displayed on our website are subject to availability.
* We make every effort to display product colours, designs, and descriptions accurately. However, slight variations may occur due to screen settings, lighting, or manufacturing differences.
* Prices and product details may change without prior notice.
* Customers must provide accurate contact details and delivery addresses when placing an order.
2. Shipping and Delivery Policy
* We aim to process and dispatch orders as quickly as possible after confirmation.
* Delivery timelines may vary depending on the customer’s location, product availability, courier services, and other unforeseen circumstances.
* Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
* Customers are responsible for providing a complete and accurate delivery address and contact number.
* If a delivery fails due to incorrect address details or the customer’s unavailability, additional shipping charges may apply for re-delivery.
* Once an order has been dispatched, delivery delays caused by courier services, weather conditions, strikes, or other circumstances beyond our control are not our responsibility.
* Customers are advised to inspect the package upon delivery and contact us promptly if the product is damaged, incorrect, or missing.
3. Refund and Return Policy
* Customers must contact us within 7 days of receiving the product to request a return or refund, subject to the applicable conditions below.
* Products must be unused, unwashed, undamaged, and returned with their original tags and packaging.
* Products that have been used, washed, altered, or damaged by the customer may not be eligible for return, except where required by applicable law.
* If a product is defective, damaged during delivery, or different from the product ordered, please contact us with your order details and supporting photographs.
* After inspecting the returned product, we will inform you whether the return or refund request has been approved.
* Approved refunds will be processed to the original payment method, where possible. Processing times may depend on the payment provider or bank.
* Shipping charges may not be refundable for returns due to a change of mind, subject to applicable law.
* Products purchased during special offers or clearance sales may have additional return conditions, which will be communicated before purchase.
* This policy does not limit any consumer rights available under applicable law.
4. Order Cancellation Policy
* Customers may request cancellation before the order is dispatched by contacting us with their order number.
* Cancellation requests made after dispatch may not be accepted. In such cases, customers may contact us to discuss the applicable return procedure.
* If an order is successfully cancelled before dispatch, any eligible prepaid amount will be refunded to the original payment method, where possible.
* For Cash on Delivery (COD) orders, cancellation requests must be made before dispatch.
* We reserve the right to cancel an order if a product is unavailable, a pricing or listing error occurs, payment cannot be verified, or delivery is not possible.
* If we cancel a prepaid order, the amount paid will be refunded in accordance with applicable law.
5. Product Availability and Pricing
* All products are subject to stock availability.
* We reserve the right to correct errors in product descriptions, prices, or availability.
* If an order is affected by a pricing error or stock shortage, we will contact the customer to explain the situation and arrange cancellation and any applicable refund.
6. Payment Terms
* Payments must be completed using the payment methods offered on our website.
* Customers using Cash on Delivery must pay the applicable order amount at the time of delivery.
* Orders may be held or cancelled if payment is unsuccessful or cannot be verified.
7. Privacy and Customer Information
* We collect and use customer information, such as names, contact numbers, delivery addresses, and order details, to process orders and provide customer support.
* Customer information will be handled in accordance with our Privacy Policy and applicable laws.
* We do not sell customers’ personal information to third parties.
8. Contact Us
For questions regarding orders, shipping, returns, refunds, or cancellations, please contact us using the details below:
Store Name: Orchid - Valley of Fashion
Phone:9995977537
Email: anjupramodnaik88@gmail.com
Address: Orchid Valley of Fashion Thuravoor P O Cherthala Alappuzha Pin:688532
We will do our best to assist you with your queries and resolve any concerns.
9. Changes to These Terms
We reserve the right to update these Terms and Conditions when necessary. Any updates will be published on this page. Customers are encouraged to review this page periodically.
Last Updated: 10 October 2026